IMPORTANT BRANCH UPDATE | VICTORIA
Updated: THURSday 21St october, 2021
LSC’s North Melbourne Branch Click & Collect services remain available with the current Covid-Safe settings remaining in place. All orders need to be placed in advance and will require collection by the front door, masks will be required upon entry.
To keep Covid-safe, we’ve asked our staff to continue to work from home where possible. Our customer service and support teams will be available by phone or email as usual to assist you. We encourage you to place orders via the following methods before goods can be collected;
- Order Online
- Place a phone order by calling 03 9329 7222
- Send an order via email at vicsales@lsc.com.au
- Send an order via fax on 03 9329 2570
I also invite customers to take advantage of our FREE delivery service for all orders over $150.
For those customers that would like to receive a visit from a fully vaccinated LSC Account Manager you can request this.
We are working to ensure the continued safe operation of our business, and to protect our employees and support you.
Thank you, stay safe,
LSC VIC Team
IMPORTANT BRANCH UPDATE | NEW SOUTH WALES
Updated: Friday 8th october, 2021
LSC’s Silverwater Branch Click & Collect services remain available with the current Covid-Safe settings remaining in place until the 18th of October. All orders need to be placed in advance and will require collection at the roller door.
To keep Covid-safe, we’ve asked our staff to continue to work from home where possible. Our customer service and support teams will be available by phone or email as usual to assist you. We encourage you to place orders via the following methods before goods can be collected;
- Online via our website
- Place a phone order by calling 02 9647 8111
- Send an order via email at nsw@lsc.com.au
- Send an order via fax on 02 9647 8100
I also invite customers to take advantage of our FREE delivery service for all orders over $150.
For those customers that would like to receive a visit from a fully vaccinated LSC Account Manager you can request this.
We are working to ensure the continued safe operation of our business, and to protect our employees and support you.
Thank you, stay safe,
The LSC NSW Team
IMPORTANT BRANCH UPDATE | Queensland
Updated: Sunday 1st august, 2021
As we continue to monitor the COVID-19 crisis, our greatest priority is the health and safety of our team members, customers and the wider community. With the recently announced restrictopns our showroom will now be closed from Monday 2nd August, Click & Collect orders are available for collection at the roller door. You can place your orders via phone, fax, email and via our website. Web orders take approx. 1 hour to process before collection.
We have implemented several measures to help us maintain an appropriate distance from each other at the collection point. These include:
- Hand sanitiser stations set-up
- 1.5 metre markers on the floor to keep a safe distance apart from each other
- C.O.D Payments required via phone prior to collection
We appreciate your continued support as we work through this together.
Regards,
The LSC QLDTeam
IMPORTANT BRANCH UPDATE | SOUTH australia
Updated: TUESday 20th july, 2021
As we continue to monitor the COVID-19 crisis, our greatest priority is the health and safety of our team members, customers and the wider community. With the recently announced restrictopns our showroom will now be closed from Tuesday 20th July, Click & Collect orders are available for collection at the roller door. You can place your orders via phone, fax, email and via our website. Web orders take approx. 1 hour to process before collection.
We have implemented several measures to help us maintain an appropriate distance from each other at the collection point. These include:
- Hand sanitiser stations set-up
- 1.5 metre markers on the floor to keep a safe distance apart from each other
- C.O.D Payments required via phone prior to collection
We appreciate your continued support as we work through this together.
Regards,
The LSC SA Team
IMPORTANT BRANCH UPDATE | NEW SOUTH WALES
Updated: Friday 9th july, 2021
As we continue to monitor the COVID-19 crisis, our greatest priority is the health and safety of our team members, customers and the wider community. With the current lockdown in Sydney our showroom will now be closed from Monday 12th July, Click & Collect orders are available for collection at the roller door. You can place your orders via phone, fax, email and via our website. Web orders take approx. 1 hour to process before collection.
We have implemented several measures to help us maintain an appropriate distance from each other at the collection point. These include:
- Hand sanitiser stations set-up
- 1.5 metre markers on the floor to keep a safe distance apart from each other
- C.O.D Payments required via phone prior to collection
Please note, we have a reduced amount of customer service team members in the building with several team members working remotely. All enquiries and product assistance will need to be done through the above methods rather than face-to-face.
We appreciate your continued support as we work through this together.
Regards,
The LSC NSW Team
IMPORTANT BRANCH UPDATE | QLD & WA Branches
Updated: Tuesday 29th june, 2021
LSC’s Bowen Hills (QLD) Branch remains open, and that deliveries are operational during the Lockdown periods.
To remain Covid-safe, we’ve asked our staff to work from home where possible, but our Showroom and Branch are open with enhanced safety protocols in place. Our customer service and support teams will be available by phone or email as usual to assist you.
Our courier partners indicated they’ll deliver as usual, with additional Covid-19 safety protocols in place. We ask you to be patient as these protocols may result in re-routing of runs or short delays, but we feel this is unlikely to be significant as traffic will be reduced.
If you have any concerns, or if we can assist you, please give us a call 07 3252 1056.
LSC's Belmont (WA) Branch will be temporarily closing its showroom and trade counter. Click & collect services are avaialble, collection via the roller door to the right of the entrance.
Regards,
The LSC Team
IMPORTANT BRANCH UPDATE | NEW SOUTH WALES
Updated: MONDAY 28th june, 2021
LSC’s Silverwater Branch remains open, and that deliveries are operational during the Sydney Lockdown.
To remain Covid-safe, we’ve asked our staff to work from home where possible, but our Showroom and Branch are open with enhanced safety protocols in place. Our customer service and support teams will be available by phone or email as usual to assist you.
Our courier partners indicated they’ll deliver as usual, with additional Covid-19 safety protocols in place. We ask you to be patient as these protocols may result in re-routing of runs or short delays, but we feel this is unlikely to be significant as traffic will be reduced.
If you have any concerns, or if we can assist you, please give us a call on 02 9647 8111
Regards,
The LSC NSW Team
IMPORTANT BRANCH UPDATE | NEW SOUTH WALES
Updated: Friday 25th june, 2021
LSC’s couriers remain operational and will continue to deliver goods to the areas identified by the NSW Health Department today for the latest Stay At Home Orders.
These include the LGA’s covering Woollahra, Waverley, Randwick and City of Sydney Councils.
Our partners indicated they’ll deliver as usual, with additional Covid-19 safety protocols in place. We ask you to be patient as these protocols may result in re-routing of delivery runs or short delays, but we feel this is unlikely to be significant.
Our office, showroom and warehouse remains open, and our team are working with additional Covid-19 safety procedures such as masking, distancing and sanitising in place.
If you have any concerns, or if we can assist you, please give us a call on 02 9647 8111.
Regards,
The LSC NSW Team
IMPORTANT BRANCH UPDATE | VICTORIA
Updated: Friday 28th may, 2021
Due to the temporary restrictions made by the Victorian Government on Thursday 27 March 2021, our Melbourne Branch will temporarily be closing its showroom and trade counter.
All orders from today (Friday 28 May) will need to be placed via the following methods before goods can be collected;
Place orders online via our website providing you have previously registered for a login. If you don’t have a login please give us a call and we can assist in getting you setup.
Place a phone order by calling 03 9329 7222
Send an order via email at vicsales@lsc.com.au
Send an order via fax on 03 9329 2570
For those customers that would usually receive a visit from an Account Manager, you can also phone and email them direct to place an order.
Our Click & Collect services are still available. All orders placed will require collection at the front door, masks will be required upon entry.
All orders that are delivered via our freight providers will continue unchanged. I also invite customers to take advantage of our FREE delivery service for all orders over $150.
These measures are being implemented to ensure the safety of our customers and staff and to support your business by minimising any potential for disruption to the supply chain.
Thank you for your support and understanding. As details are still being finalised we will provide more accurate information when this becomes available. Should you have any questions regarding these changes please don’t hesitate to contact me.
Kind regards,
Brad Coward
VIC/TAS/NT Branch Manager
WE ARE PLEASED TO ANNOUNCE THAT OUR MELBOURNE BRANCH IS NOW OPEN!
Updated: Tuesday 17 February, 2021
As VIC's 5 day lockdown restrictions have been lifted, we are excited to announce that from tomorrow our Melbourne branch and showroom will be open.
- Wearing a mask when while visiting is required
IMPORTANT BRANCH UPDATE | VICTORIA
Updated: Monday 15th February, 2021
Due to the temporary restrictions made by the Victorian Government on Friday 21 February 2021, our Melbourne Branch will temporarily be closing its showroom and trade counter.
All orders from today (Monday 15 February) will need to be placed via the following methods before goods can be collected;
Place orders online via our website providing you have previously registered for a login. If you don’t have a login please give us a call and we can assist in getting you setup.
Place a phone order by calling 03 9329 7222
Send an order via email at vicsales@lsc.com.au
Send an order via fax on 03 9329 2570
For those customers that would usually receive a visit from an Account Manager, you can also phone and email them direct to place an order.
Our Click & Collect services are still available. All orders placed will require collection at the front door, masks will be required upon entry.
All orders that are delivered via our freight providers will continue unchanged. I also invite customers to take advantage of our FREE delivery service for all orders over $150.
These measures are being implemented to ensure the safety of our customers and staff and to support your business by minimising any potential for disruption to the supply chain.
Thank you for your support and understanding. As details are still being finalised we will provide more accurate information when this becomes available. Should you have any questions regarding these changes please don’t hesitate to contact me.
Kind regards,
Brad Coward
VIC/TAS/NT Branch Manager
WE ARE PLEASED TO ANNOUNCE THAT OUR PERTH BRANCH IS NOW OPEN!
Updated: Monday 8th February, 2021
As WA's lockdown restrictions have been lifted over the weekend, we are excited to announce that our Perth branch and showroom are now open. The COVID Safety Plan will now come into effect as per WA Government requirements:
- Wearing a mask while visiting is required
- Mandatory check-in required from all individuals
IMPORTANT BRANCH UPDATE | WEST AUSTRALIA
Updated: Monday 1st February, 2021
Due to the temporary restrictions made by the West Australian Government on Sunday 31 January 2021, our Perth Branch will temporarily be closing its showroom and trade counter.
All orders from today (Monday 1 February) will need to be placed via the following methods before goods can be collected;
Place orders online via our website providing you have previously registered for a login. If you don’t have a login please give us a call and we can assist in getting you setup.
Place a phone order by calling 08 9328 7488
Send an order via email at wa@lsc.com.au
Send an order via fax on 08 9227 7363
For those customers that would usually receive a visit from an Account Manager, you can also phone and email them direct to place an order.
Our Click & Collect services are still available. All orders placed that require collection can be collected via the roller door to the right of the main entrance.
All orders that are delivered via our freight providers will continue unchanged. I also invite customers to take advantage of our FREE delivery service for all orders over $150.
These measures are being implemented to ensure the safety of our customers and staff and to support your business by minimising any potential for disruption to the supply chain.
Thank you for your support and understanding. As details are still being finalised we will provide more accurate information when this becomes available. Should you have any questions regarding these changes please don’t hesitate to contact me.
Kind regards,
Darren Lintern
WA Branch Manager
WE ARE PLEASED TO ANNOUNCE THAT OUR ADELAIDE BRANCH IS NOW OPEN!
Updated: Monday 23rd November, 2020
As SA's lockdown restrictions have been lifted over the weekend, we are excited to announce that our Adelaide branch and showroom are now open.
IMPORTANT BRANCH UPDATE | SOUTH AUSTRALIA
Updated: Wednesday 18th November, 2020
Due to the 6 day "circuit breaker" period of restrictions made by the South Australian Government on 18 November 2020, our Adelaide showroom will temporarily be closing its showroom and trade counter.
All orders from tomorrow (Thursday 19 November) will need to be placed via the following methods before goods can be collected;
Place orders online via our website providing you have previously registered for a login. If you don’t have a login please give us a call and we can assist in getting you setup.
Place a phone order by calling 08 8223 2999
Send an order via email at sa@lsc.com.au
Send an order via fax on 08 8223 1777
For those customers that would usually receive a visit from an Account Manager, you can also phone and email them direct to place an order.
Our Click & Collect services are still available. All orders placed that require collection can be collected via the designated collection area accessed via the roller door off Power Street.
All orders that are delivered via our freight providers will continue unchanged. I also invite customers to take advantage of our FREE delivery service for all orders over $150.
These measures are being implemented to ensure the safety of our customers and staff and to support your business by minimising any potential for disruption to the supply chain.
Thank you for your support and understanding. As details are still being finalised we will provide more accurate information when this becomes available. Should you have any questions regarding these changes please don’t hesitate to contact me.
Kind regards,
Ben Drage
SA Branch Manager
LSC IS OPEN AND CAN PROCESS YOUR ORDER WITHOUT DELAY
Updated: Thursday 6th August, 2020
We’re writing with a short message to update you about LSC’s response to the latest round of Victorian Government business restrictions.
LSC’s Distribution Centre in Melbourne is open and is processing orders.
LSC is a supplier to locksmiths and the security industry - who in turn supply permitted industries including emergency services, critical infrastructure, defence, health care and others, and is therefore permitted to operate.
We’ve introduced additional hygiene procedures to keep our team even safer, and we’ve split our shifts to reduce the on-site headcount at any one time. Our overall capacity is not reduced and we are here to process your order quickly as usual.
Our freight partners have confirmed they expect no significant delays or disruption to freight entering or departing Victoria, despite the further closure of state borders. Minor delays are possible due to the volume of online sales & deliveries which are booming and stretching carrier resources nationally.
We take the chance to remind all customers to keep safe, continue social distancing and hygiene measures – we’re hoping the rest of Australia doesn’t find itself in the unfortunate situation our team in Melbourne are facing.
We are working to ensure the continued safe operation of our business, to protect our employees and support you.
If you have any queries, please contact your Branch or Account Manager.
Thank you for your support, stay safe.
From the team at LSC.
LSC IS OPEN, VIC GOVERNMENT STAGE 4 COVID-19 RESTRICTIONS
Updated: Wednesday 5th August, 2020
Following the recent announcements from the Victorian Government, we thought it is important to provide an update about the Victorian Branch of LSC.
LSC’s North Melbourne location will remain OPEN for Contactless Click & Collect orders, as Locksmithing and Security are defined as critical industries, and the supply chains that support them are permitted to remain open with Covid-19 safety plans in place. Our hours for collection have been adjusted to 8.00am – 4.00pm until further notice
You can place your orders via:
Phone - 03 9329 7222, Ext. 1
Fax - 03 9329 2570
Email - vicsales@lsc.com.au
Website - lsc.com.au - Web orders take approx. 1 hour to process before collection
We have minimal customer service team members on-site, with the majority working remotely. All enquiries and product assistance will need to be done through the above methods rather than face-to-face.
We are working to ensure the continued safe operation of our business, and to protect our employees and support you.
We do not foresee any major disruption to our immediate supply for pick up orders.
If you have any queries, please contact your Branch or Account Manager.
Thank you, stay safe,
From the team at LSC.
LSC IS OPEN, PROCESSING ORDERS, AND SHIPPING WITHOUT DELAY
Updated: Thursday 9th July, 2020
We’re writing with a short note to confirm LSC’s Distribution Centre in Melbourne is open and is processing orders normally.
Our freight partners have confirmed they expect no significant delays or disruption to freight entering or departing Victoria, despite the reintroduction of Covid-19 restrictions in Melbourne and the further closure of state borders. Freight and logistics are essential services, and our partners have the relevant approvals and permits to keep things moving.
We’ve implemented a wide range of measures to keep our own team in Victoria safe, and our sites up and running.
We take the chance to remind all customers to keep safe, continue social distancing and hygiene measures – we’re hoping the rest of Australia doesn’t find itself in the unfortunate situation our team in Melbourne are facing.
If you have any queries, please contact your Branch or Account Manager,
IMPORTANT BRANCH UPDATE | MELBOURNE
Updated: Monday 6th July, 2020
Due to the local lockdown announcement made by the Victorian Government on 5 July 2020, our North Melbourne showroom will temporarily only be offering click & collect services. Our Click & Collect Counter is a quick and easy way to pick up your orders, you can place your orders via phone, email and on our website. Web orders take approx. 1 hour to process before collection.
Please note, we have a reduced amount of customer service team members in the building with several team members working remotely. All enquiries and product assistance will need to be done through the above methods rather than face-to-face.
All orders that are delivered via our freight providers will continue unchanged. I also invite customers to take advantage of our FREE delivery service for all orders over $150.
These measures are being implemented to ensure the safety of our customers and staff, thank you for your continued support and understanding.
WE ARE PLEASED TO ANNOUNCE THAT OUR MELBOURNE BRANCH IS NOW OPEN!
Updated: Monday 1st June, 2020
We are excited to announce that our Melbourne branch and showroom is now open. We have taken a range of measures to help maintain an appropriate distance from each other while in-store. We appreciate your continued support as we work through this together. We have introduced a new Click & Collect Counter to help make it easy to pick up your orders, you can place your orders via phone, email and on our website. Web orders take approx. 1 hour to process before collection.
WE ARE PLEASED TO ANNOUNCE THAT OUR PERTH BRANCH IS NOW OPEN!
Updated: Monday 25th May, 2020
In addition to the opening of our Sydney, Brisbane, Adelaide & Auckland branches and showrooms opening on Monday 18 May we are excited to announce that our Perth branch and showroom is now open. We have taken a range of measures to help maintain an appropriate distance from each other while in-store. We appreciate your continued support as we work through this together. See you soon!
WE ARE PLEASED TO ANNOUNCE THAT OUR SYDNEY, BRISBANE, ADELAIDE & AUCKLAND BRANCHES ARE NOW OPEN!
Updated: Monday 18th May, 2020
As we continue to monitor the COVID-19 crisis, our greatest priority is the health and safety of our team members, customers and the wider community. As restrictions have eased locally over the past week, we are excited to announce that our Sydney, Brisbane, Adelaide & Auckland branches and showrooms are now open.
To help make it safer, we’ve introduced several measures to help us maintain an appropriate distance from each other while in-store. These include:
Limit number of customers in-store at any given
Our branch will have signage displayed with the max capacity allowed in-store at any one time. If the branch has reached capacity, the number of customers will be managed using a one in, one out policy.
Use sanitiser upon entering the store
Hand sanitiser stations will be placed in the showrooms which you’ll be required to use before entering the store.
Maintain 1.5 metres apart from each other where possible
Social distancing markers will be placed around the branch in areas where you may be required to queue.
Use EFTPOS/payWave/Tap n Go services available
We strongly encourage you to use your card or phone to tap and pay instead of cash, whenever possible.
Regular cleaning routines throughout the entire store
We apply the highest standard of cleanliness and hygiene across our stores. We have increased the routine cleaning of frequently touched hard surfaces.
We will review and adapt these in-store measures as the situation evolves. Thank you for playing your part in helping us practice social distancing! We appreciate your continued support as we work through this together.
We look forward to seeing you soon.
LSC - IT'S BUSINESS AS USUAL- JUST IN AN UNUSUAL WAY
Updated: Monday 27th April, 2020
LSC is committed to ensuring the health and welfare of our team members, customers, family and friends. We are regularly communicating with our employees on best hygiene practices, remote working capabilities, and our warehouse teams to maintain the safe distance to better protect the health of our team members. We are emphasising proper hygiene in the warehouses, including the use of frequent hand washing, and are ensuring our employees have proper sanitisation and safety equipment. Our existing flexible “Work From Home” policies have enabled our office and field-based teams to work remotely while maintaining business continuity. Our sales and technical support teams continue to serve you, orders can be made via phone, fax & email and orders can be placed online 24/7 at www.lsc.com.au
Thank you for your support and understanding. Should you have any questions, please do not hesitate to contact your local Branch Manager.
IMPORTANT BRANCH UPDATES
Friday 27 March, 2020
From Monday 30 of March, all Australian branches (VIC, NSW, QLD, SA and WA) will no longer accept walk-in counter sales. Showrooms at each of these branches will be temporarily closed from Monday onward.
These measures have been implemented to ensure we play our part in reducing the possible spread of COVID-19 as instructed by the government.
All orders will need to be placed via the following methods before goods can be collected;
Place orders online via our website www.lsc.com.au
Place a phone order
Send an order via email
Send an order via fax
Place an order with your Account Manager
Orders can be collected at the branch from the following pickup areas:
VIC - Right hand side car park roller door.
NSW - Roller door
SA - Roller door off Power Street
QLD - Parcel pickups window in the loading dock (next door at 15 Jeays Street, Bowen Hills)
WA - Roller door on the other side of the building
We thank you for your cooperation and understanding of these new procedures. Should you have any questions, please do not hesitate to contact your local Branch Manager.
COVID-19 UPDATE FROM LSC: WE ARE HERE TO HELP YOU.
Wednesday 18th March, 2020
The health and welfare of our team members, customers, family and friends are our number one priority at LSC.
We are closely monitoring the situation around-the-clock, and while these are challenging times for our industry, please know that we are doing everything we can to minimise the impact on our customers.
Based on the advice given by the government, regarding reducing personal contact, it is recommended;
Shop online at lsc.com.au for fast delivery
Call ahead for quick pick up at your local LSC Showroom
Phone or email your local Branch or Account Manager
Our multiple warehouse and delivery services also continue to operate unaffected. We have great stock levels around the country and our supply from overseas has had little impact.
At present, we have had no reports of any staff members or visitors displaying symptoms of COVID-19 and have put the following measures in place:
All staff have been briefed on best hygiene practices
In-person meetings and team events will be limited
Should it become necessary our sales and technical support teams can work from home to continue to serve you
As we have multiple warehouses we have plans in place to continue to supply should a warehouse need to close
Thank you for your continued support and understanding, we look forward to helping you through these challenging times.
David Weinel
General Manager