Cause: The spindle length is to long.
Solution: Remove the keypad and examine the spindle length making sure that there is not pressure getting exerted on the lock body. Note:A locksmith is recommended to perform this action.

Cause: Parts of the keypad are rubbing against each other and causing friction.
Solution: Add lubricant to the plastic portions outlined in the pictures below.

Possible cause:End or Side pressure from the safe bolt work.
Solution: Hold your safe handle to the closed position with light pressure then enter your combination. Hold your safe handle to the nuetral or center position then enter your combination

Possible cause: Spindle is too long.
Solution: Remove the keypad and examine the spindle length making sure that there is not pressure getting exerted on the lock body. Note: A locksmith is recommended to perform this action.

Possible cause: The Yellow, Blue or Black tab is out of alignment with the metal notched baseplate.
Solution: Pull your tab releasing the dial part of the keypad and pull out. Use an ice pick and try to align the metal notched baseplate with the plastic channel at the top of the keypad.

Cause: The Yellow, Blue or Black tab is out of alignment with the lock on the front of the keypad.
Solution: Turn dial and center your tab above the lock icon on your keypad. Enter your combination.